If you have problem in placing order, please check the error message received. Below are some possible reminders and solutions for your reference:
- The products in your shopping cart is/are not available for order.
- Due to system upgrade, some items might not be available for ordering currently. Please try to select other items forordering if possible.
- Sorry, this order is failed due to internet connection problems. You can go back to shopping cart.
- Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select similar items from other sellers for ordering.
This product is sold out or the seller discontinued selling this product.
- Due to product setting in system with limitation for user to place order, this item might not be able for ordering currently. Please try to select other similar items for ordering if possible.
Please update your address in order tobe able to place an order.
Due to incomplete address information under your account,it might not be able for ordering.Please check your shipping address if any information missed out there. If yes, please complete necessary information as required. Then you could go on shopping on our site.
- We’re sorry. This item is limited to X piece per customer. Please adjust quantity.
- Please check order record under your account to confirm if you have placed orders for same product before and exceed maximum quantity.If yes, we would suggest you to buy the similar product in other stores or contact the store seller to adjust quantity limitation.
- Looks like your account isn’t authorized to view this page.
- If your account is buyer account, probably you don’t update account information completely. Normally either first name or last name was missed on your profile. Please update it in time.
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- Normally, if the buyer continously placed many orders within a shot time, the verification code will appear. Please enter correct code as page shows, then you could go on shopping.
Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions here. If you do not receive an email, you can try to place the order again later.
Yes, you can still cancel your order at that time.
On our Platform you can pay with Visa,mastercard and paypal.
Please follow the steps below:
– If you linked your card to your account
1. Choose the payment method
2. Click Confirm and Pay
– If you haven’t linked your card to your account
1. On the checkout page, enter your card details and the type of card will automatically be recognized.
2. Click Pay Now and your order will be verified within 24 hours.
Our Platform supports PAYPAL as payment methods .Kindly note Paypal is only available when seller activated Paypal for his/her store.
You can find Paypal logo as payment method in product detail page if it is available to pay for that product.
Click ‘Pay Now’ to find it or select ‘Other Payment Methods’ to find this option.
Step 1: Find Paypal logo in product detail page
Step 2: Click ‘Buy now’ or ‘Pay now’ button to check available payment methods
Step 3: Select Paypal and you will be directed to Paypal site to complete it.
All product prices and shipping costs on our platform are quoted in Canadian Dollars (CAD $).
However, the British Pounds (GBP￡), Euro (EUR €), Russian Ruble (RUB руб.), US Dollar (US $), Australian Dollar (AU $), Japanese Yen (￥) and Swedish Krona are also accepted when you pay by credit/debit card.
When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen and Swedish Krona.
If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.