We promise your money back if the item you received is not as described, or if your item is not delivered . You can get a refund 20 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
Contact Seller
Go to your account, select the item from order history. Discuss the issue with the Vendor and see if there are possible solutions to resolve the issue.
Apply For Refund
If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 20 days following the delivery of item.
Get Money Back in 20 Days
Most sellers will return your money in 20 days, however; if it's not resolved, you can contact Affilishops from the order detail page to escalate your dispute.
Statutory rights
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).
Free Return
Vendors that offer 'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 20 day to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
