Dell i5 Gaming Computer PC 16GB 500GB 120GB SSD WiFi WIN 10 Nvidia GT1030 HDMI

Warranty

All products sold by SJ computers are covered with a 90-day warranty.

Customers may return any new item(s) that are purchased from SJ Computers, LLC within 30 days of delivery if the item(s) are still in an unopened box or any item(s) that arrives at the customer location damaged or are determined to be defective or “dead on arrival”.

Customer reserves the right to request an advance shipment for an identical replacement item(s) for which an original purchase price of the item(s) will be charged to the customer.

Upon receipt of the item(s) returned from the customer to SJ Computers, LLC and the item(s) are determined to be damaged, defective or “dead on arrival”, SJ Computers, LLC will issue a full refund of the purchase price for the original purchased item(s).

SJ Computers, LLC reserves the right to test damaged, defective or “dead on arrival” item(s)  Or Items that are returned to SJ Computers, LLC due to buyer remorse or Bought By mistake are subject to a 20% restocking fee plus shipped charges paid by SJ Computers of the original purchase price of the item(s) if any of the following conditions apply: the customer in any way misrepresents the condition of the item(s), the item(s) are damaged due to customer misuse or tampering, there are any missing parts, the item(s) are determined to be in an unsellable condition due to a customer’s actions.

Re-stocking and Shipping Fees Will also be applied if the Customer return an item due to Buyer Remorse or Bought By Mistake.

Customers Only have 30 mins to cancel the order once an order is placed. We will not be able to cancel the orders after 30 mins Since we want to ship all our orders the same day we receive before our cut off time.

SJ Computers, LLC from the date of delivery, will not accept returns of any item(s) purchased after 30 days, We will either Fix or replace the item(s) that are covered under our 90-day warranty.

All item(s) that are returned to SJ Computers, LLC, must be in the original packaging in order to receive a full refund for the item ordered. Additional charges will apply for parts replacement, replacement of original packaging, and labor to restore the item(s) to sellable condition.

Shipping charges for replacement item(s) for any damaged, defective or “dead on arrival” item(s) will be free of charge to the customer if damaged, defective or “dead on arrival” item(s) are returned within 10 days after notification to SJ Computers, LLC. UNAUTHORIZED REPAIR ATTEMPTS WILL VOID ANY AND ALL WARRANTY.

Frequently Asked Questions

Q: How are my items shipped?
A: UPS or Fedex

Q: How fast do you guys process orders?
A: We normally process your order the same business day. Orders are released to UPS and Fedex if it is placed by 3PM CST. All orders after 3PM will leave the next following business day.

Q: How good is your packaging?
A: We use the most advanced packing and handling method available. You will receive your unit encased in a foam cushion on both sides.

Q: Are your computers genuine or legal?
A: Yes, we provide you with a genuine Microsoft product key and we are a authorized Microsoft installer.

Q: My computer is not working, what do I do?
A: Don’t panic, our techs are more than happy to help take care of it for you, ether phone, remotely, or via email. Just give us a call.

Q: How can I reset my computer back to factory or the way you had it.
A: Simple, press F6 before windows 7 starts or press F8 before windows 10 starts. You can also call our techs to walk you through it as well.

Q: Where are you located?
A: We are located in Eagan, MN

Q: I want to return my computer what do I do?
A: First, check if it is past 14 days. Second, request a return by going to your purchase history and third, send it back to us at the address indicated. In some cases a restocking fee does apply, if you are unsure please give us a call.

Q: Do you charge a restocking fee?

A: YES, all returns will be charged a restocking fee unless it has been handled by a rep that has waived the restocking fee.

Q: How much you charge for restocking fee? 

A: Normally, its around 25% it maybe more depending on the quantity and condition returned.

Shipping is included for free with your purchase:

Items will be shipped via UPS Ground or Fedex.

We will ship all orders with payment cleared by 3PM CSTon the SAME business day of payment. This does not apply to LOT orders and holiday times. For additional questions, contact our customer service department.